Testimonials

Dear Sirs:

In this hi-tech day and age when the personal touch seems to be disappearing from the market place, I'm always glad when I find that it still exists. You're probably already aware that it exists at Bill Wright Toyota in Bakersfield, as they carry on the tradition of excellent customer service established by Bill Wright himself many years ago. Mr. Wright would be so pleased.

My previous car, a Toyota Cressida, and I grew old together. In 2003, it was 19 years old and I was 84. It had only gone 70,000 miles (only with me), but I had traveled much more than that (67 Countries on all 7 Continents). I've always planned to reach 100 (at least!), and I'm sure it would have happily and reliably gone right along with me until then. But I thought it was time to treat myself to a new Camry in 2003, so I found my beloved Cressida a new home. A little old lady fell in love with it, and now it continues to grow older with her. (I feel a little jealous).

My Camry is now 4 years old and Dearl Tate, Appointment Coordinator, and the Service Department are keeping an eye on it now. I've only driven it 9,845 miles, but I'm still racking up miles: planes, sea planes, helicopters, hot air balloons, ships, ferries, hydrofoils, row boats, ice breakers, and even Zodiacs in Antarctica.

In 11 years and 1 month I'll be 100. My Camry will be 15 years and 8 months, and I'll "bet the farm" we both will still have many more happy miles to travel! I don’t know how old Dearl will be, but I hope he and the Service Crew are still taking care of my Camry and giving it the same tender, loving care that my Cressida received for 19 years.

Sincerely,

Lucille C. Bell

P.S. Everyone at Bill Wright is the best—friendly, courteous and helpful. As I said before, Mr. Wright would be pleased.

P.S.S. For a total of 23 years, I've been one of Toyota’s best PR persons, extolling the reputation of its fantastic cars.  :)

Jess,

This car, the Sienna XLE, is our first Toyota and our first minivan. It is so perfect that I hardly know where to begin. Neither my wife nor I have ever experienced anything like it—the most perfect balance of power, performance, fuel economy, spaciousness and the serene quietness of a luxury sedan. We will never be happy with anything less—it simply blows us away.

Peter Bernardin

P.S. - My wife works at the Crystal Cathedral in Garden Grove. Recently, a guy came up to her in the parking lot, and seeing your name on the tag, wanted to know if we had really bought the car there. He recounted a story about driving to northern California on business, and when passing through Bakersfield, his car died. Bill Wright towed him to the dealership, gave him a car to continue his trip, and repaired his car such that it was ready when he returned a few days later. You don’t hear people gush about a dealership very often, but I wish you (and your employees) could have heard him that day. Would make you . . . . .P

Jess,

I would like to compliment you and your staff, especially George Castro on what a nice job he did on the sale of our new Toyota. The presentation of the car, road test, paperwork, financing and taking all the time necessary to explain all the features to my daughter was extraordinary in my opinion. I have always been a Chevrolet customer in the past (an employee of Chevrolet for 27 years) so I have been around the block and know all about the importance of customer satisfaction. I’m proud to be a new Toyota customer. JOB WELL DONE

Best regards,
Bob DiRocco

Dear Mr. Juergens,

Thank you for having the $88 Slash-It Sale. My 18 year old daughter had an 89 Honda Civic and at 10:30 on Friday night (12/18/2009) it was stolen. It was recovered at 2:00 AM but was totaled. The engine was blown and there was a dent about 7 inches deep from the back to the front of the car. She was devastated and I could do nothing for her. I am disabled from an accident on my job 5 years ago. We have very little money and 4 children. So, needless to say, it was not likely that we could replace her car.

My father saw your Slash-It Sale Ad and suggested that we attend. We went to Bill Wright Toyota and I was present for the first three drawings. We did not win so I had become really discouraged but I had to keep trying. The last drawing for the weekend was for a 1997 Ford Ranger with only 69,000 miles. It appeared to be in perfect condition. I couldn’t believe it! When my number was called, I was still in disbelief. It was hard to convince my husband that we got it. We can’t believe it either but there it sits in our driveway.

So, thank you for having this sale and giving us the opportunity to give our daughter a Merry Christmas.

Sincerely,
R.S.

01/27/2010

Dear Mr. Pappas,

I am contacting you regarding Joey Tedtaotao in your service department. I cannot express to you how enjoyable it has been to interact with Mr. Tedtaotao over the years and have often thought about contacting someone to voice what an impact this individual makes each time I visit for service. How someone can continually make one feel important and confident that they are receiving the best care possible is a rare feat these days. I not only bring my truck but also my wife's Lexus as I want a business to want me! He is as constant as the Bakersfield heat in August!

I could heap further accolades on Mr. Tedtaotao's behalf but I will sum it up in one statement. If I were your competition I would find out what his compensation was and double it, make him sign an exclusive "contract", and force him to teach "How to treat people(customers)" classes at least once a week. The other staff in his department have been excellent as well so it is obvious that a great "culture" already exists. Thank You for maintaining my trust and employing folks like Joey to represent you. A smart move in these dubious times.

Regards,
David Hessberger
A very satisfied customer